At the Information Energy Day at tcworld in Suttgart, the level of exchanges between attendees and speakers demonstrates that chatbots are indeed the technology that a lot of companies are trying to embrace. It also confirmed that professionals from the techcomm world have a key role to play alongside the technologists putting them together.
Author Archives: Andy McDonald
Having seen methods, norms and formats come and go, his basic training leads him naturally to concentrate on the people involved in the processes and the end user requirements.
Latest posts by Andy McDonald
- Context Prediction is The Key For Conversational Chatbots - 27 October 2017
- What is Contextualization all About & Why is it so Important in Information 4.0? - 8 August 2017
Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.
About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …