Author Archives: Ellis Pratt

Follow me

Ellis Pratt

Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London. His role here includes teaching an advanced technical writing course.

He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC), the professional body for technical communicators in the UK.
Follow me
chatbots-and-technical-communication-and-user-assistance-a-primer

Artificial Intelligence and Chatbots in Technical Communication – A Primer

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

  1. What are Chatbots?
  2. Making a Chatbot
  3. What Does This Mean for Technical Communicators and for User Assistance?

If you want to download this article free as PDF click here.

Read More