At the Information Energy Day at tcworld in Suttgart, the level of exchanges between attendees and speakers demonstrates that chatbots are indeed the technology that a lot of companies are trying to embrace. It also confirmed that professionals from the techcomm world have a key role to play alongside the technologists putting them together.
Category Archives: 1. Contextanalysis
Step 1: How to Create Intelligent Information
Information products in 7 steps
Step 1: Contextanalysis
Intelligent Information is an information product. Before creating an information product, it is necessary to analyze the requirements which it must meet. Context analysis determines the underlying conditions and the requirements that are placed on an information product by its context.
Context analysis is a preparatory process phase. One distinctive feature is the fact that not only internal sources but mainly sources outside the company are evaluated. In doing so, overarching aspects such as legal and normative requirements, markets or target groups are investigated. Context analysis does not have to be performed for every documentation product but does need to be performed regularly at scheduled intervals or when modifications have been announced. The results of observing the information product are evaluated in the context analysis and their consequences for creating information products are deduced from these results. Context analysis and its results are interpreted specifically to the documentation, depending on the nature of the information product and the underlying conditions.
A context analysis examines
- Legal requirements
- Normative requirements
- Target groups
- Country-specific requirements
- Products and technologies
- Media and information technology
- Results of observation of the information product
The results of the context analysis are fed into the concept for an information product and also into aspects such as media development, publication and distribution.
Related articles on contextanalysis
It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:
- What are Chatbots?
- Making a Chatbot
- What Does This Mean for Technical Communicators and for User Assistance?
If you want to download this article free as PDF click here.
Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.
About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …
In this article we define ‘Core Competencies’ and explain them in an infographic. Also we answer the question: How do we develop Core Competencies?
If you had a better understanding of each individual reader of your content, could you create better User Assistance? Could you personalize it for each user? Let´s take a closer look on these questions…
This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this vlog serie we want to share our experience and and provide some recommendations.
The way people come together, communicate, and create value is changing. Thesis: In the foreseeable future, all of our interactions with strangers will be facilitated by global digital platforms. Are we losing or gaining power as individuals and as societies as everything is becoming a platform?
Big or small, organizations across all industries are undergoing transformation thanks to emerging Digital technologies across applications in Social Media, Mobile, Internet of Things, Cybersecurity, Analytics, Cloud Computing, and much more. This is the essence of Digital Transformation. Let’s examine the 4 growth levers in more detail.
The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…