Category Archives: 3. Concept development

Step 3: How to Create Intelligent Information

Information products in 7 steps
Step 3: Concept development

<< Step 1: Contextanalysis | Step 2: Planning
>> Step 4: Content creation | Step 5: Media production | Step 6: Information delivery
Step 7: Observation of the information product


Concepts that overarch several information products are defined during the process phase of concept development. These include, for instance, which information products are produced with which functions and which information architecture. A concept is intended to ensure the consistency and uniform quality of information products. This is especially important if several people are involved in creating information products.

Concepts must be reviewed routinely at appropriate intervals. A review is also required in case of special events such as, e.g., launching new products, new variants or new media. Concepts have a direct impact on content creation and on subsequent process phases.

 

Related articles on concept development

chatbots-and-technical-communication-and-user-assistance-a-primer

Artificial Intelligence and Chatbots in Technical Communication – A Primer

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

  1. What are Chatbots?
  2. Making a Chatbot
  3. What Does This Mean for Technical Communicators and for User Assistance?

If you want to download this article free as PDF click here.

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