When you hear about iiRDS for the first time, it will probably seem quite complicated – it was the same for me. So to understand it better, let’s strip it down to a machine everybody knows from everyday use: Why not use a coffee machine in order to explain the highly technical standard?
Category Archives: 3. Concept development
Step 3: How to Create Intelligent Information
Information products in 7 steps
Step 3: Concept development
Concepts that overarch several information products are defined during the process phase of concept development. These include, for instance, which information products are produced with which functions and which information architecture. A concept is intended to ensure the consistency and uniform quality of information products. This is especially important if several people are involved in creating information products.
Concepts must be reviewed routinely at appropriate intervals. A review is also required in case of special events such as, e.g., launching new products, new variants or new media. Concepts have a direct impact on content creation and on subsequent process phases.
Related articles on concept development
At the Information Energy Day at tcworld in Suttgart, the level of exchanges between attendees and speakers demonstrates that chatbots are indeed the technology that a lot of companies are trying to embrace. It also confirmed that professionals from the techcomm world have a key role to play alongside the technologists putting them together.
It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:
- What are Chatbots?
- Making a Chatbot
- What Does This Mean for Technical Communicators and for User Assistance?
If you want to download this article free as PDF click here.
In this article we define ‘Core Competencies’ and explain them in an infographic. Also we answer the question: How do we develop Core Competencies?
Many content-professionals are aware of the benefits of structured content. However, in the greater scheme of things, structured content authoring is only a fraction of all content-authoring being done. But this is today and things are changing. This post defines structured content as boxed, interpretable and connected content. It also describes why and how authoring in a structured way will become main-stream eventually.
If you had a better understanding of each individual reader of your content, could you create better User Assistance? Could you personalize it for each user? Let´s take a closer look on these questions…
Let’s give your readers the chance to do these quality checks for you as easily as possible. How? By reporting the bug on the page where they found it. Your best bet is to look at any given page on your current docs site. We introduce some techniques and a punch list…
Not long ago, all technical documents were designed in black and white. Color printing was simply too expensive. Until today, color has been seen more as an image issue than a truly necessary tool. However, colors are important in pointing out differences and supporting the identification of components…