When discussing change management, most change professionals focus on the “soft” factors that influence the success of a change program. These include elements like vision, leadership, culture, employee motivation, top-down vs. participatory approach, etc. But, what about the “hard” factors?
Category Archives: English Articles
The “D” in DITA stands for “Darwin”, underscoring the fact that the XML standard has evolution built into its design. That evolution continues, with several new offerings expected soon from the OASIS Technical Committee in charge of the standard, including the various flavors of Lightweight DITA, multimedia extensions to DITA 1.3, and the upcoming DITA 2.0 standard.
It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:
- What are Chatbots?
- Making a Chatbot
- What Does This Mean for Technical Communicators and for User Assistance?
If you want to download this article free as PDF click here.
“And when I moved from the financial field to the software industry to become a Technical Writer, it felt like my dreams were coming true.”
In our series, people from different age and professional groups introduce us to their IT jobs. Today we talked with Desislava Mihaylova, a young Technical Writer working at Telerik in Bulgaria.
A lot of the industry has already adopted VR as a design platform for their projects. The purpose often remains the same: to review a project before committing resources to it. Let´s take a look on these 3 clips with Awane Jones:
- HTC Vive – VR Interior Design Experience
- VR & The Future of Car Design
- The Lab at Google Cultural Institute
Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.
About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …
Using semantic wikis and information models which map relationships between entities in our content, we can amplify the intelligence of our users and our products – the UAreloaded conference showed us how…
In this article we define ‘Core Competencies’ and explain them in an infographic. Also we answer the question: How do we develop Core Competencies?
What do you think about reviews when you are submitting documentation changes in a code repository? How do you maintain quality and think about levels of editing while working on documentation in a code repository? Here are some ideas…