Tag Archives: bots

chatbots-and-technical-communication-and-user-assistance-a-primer

Artificial Intelligence and Chatbots in Technical Communication – A Primer

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

  1. What are Chatbots?
  2. Making a Chatbot
  3. What Does This Mean for Technical Communicators and for User Assistance?

If you want to download this article free as PDF click here.

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What is Contextualization all About & Why is it so Important in Information 4.0?

Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.

About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …

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AI and Content

Can Computer Create Content?

Computers help people create film trailers, musical compositions, and even write news articles. We should ask these three questions:

  • However, can Artificial Intelligence (AI), as it is called, be truly creative by finding and publishing new content?
  • What can we expect from computers when writing texts?
  • Will creative computing eventually replace creators?

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User Assistance: Resistance Is Futile, You Will Be Assimilated!

The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…

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