The “D” in DITA stands for “Darwin”, underscoring the fact that the XML standard has evolution built into its design. That evolution continues, with several new offerings expected soon from the OASIS Technical Committee in charge of the standard, including the various flavors of Lightweight DITA, multimedia extensions to DITA 1.3, and the upcoming DITA 2.0 standard.
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It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:
- What are Chatbots?
- Making a Chatbot
- What Does This Mean for Technical Communicators and for User Assistance?
If you want to download this article free as PDF click here.