Innovative, informative and interactive: UA Reloaded is an international conference with futuristic flair and strong networking options. User Assistance is the keyword around which exciting topics such as virtual reality, video documentation and service design revolve. What makes this event so special and, above all, different?
Are you an author of technical texts? I’ve been writing boring technical documents for nine years, most of which I’m sure hardly anybody reads. That time’s behind me, though: I write stories now.
For some time now, text, images and video have no longer been the exclusive means of delivering information to the end user. Alexa, for example, is one of the best-known language assistance systems on the market that offers an amazing number of features like audio games and smart home control. Why not then also include the capactiy for distributing technical instruction information in the form of modern digital user assistance? This seems like a fundamental function aimed at an obvious need!
Corporate Language or Brand Language is currently a hot topic in many communication departments or in marketing. But what is it and what can companies learn from technical documentation when developing and implementing a corporate language?
“Today many component content management systems are naturally based on XML – our wish is that in three years a large number of these systems will also use iiRDS naturally”, Ulrike Parson and Mark Schubert tell us. What other visions and wishes they have for iiRDS, you can find out in the interview…
“After three years of development, iiRDS could be regarded and respected as an international standard,” says Yangsook Kim, telling us in an interview why she thinks so highly of the standard for providing intelligent user information.
Are you also “iiRDS ready”? In an interview, Andreas Klüter shares his views on his participation in iiRDS and gives an exciting outlook on the changes that the standard may soon bring with it.
In the second part of our blog series “Five Questions to…” Dr. Matthias Gutknecht is our conversation partner and reveals what drives him to cooperate on iiRDS.
In this first interview of our new and exciting blog series “Five Questions for…” Christian Geiger, member of the iiRDS Consortium, talks about his motivation, his hopes and visions for iiRDS.
Judith Hallwachs
Thinking back over the last couple of years, digital transformation is on everyone’s lips, and it doesn’t stop at the world of technical communication. The statement that nowadays everything is smart affects technical communication on three levels: There are smart products and smart services on the one hand, which on the other hand, come along with smart users as well as smart production.
Jennifer Gitt and Isabell Bachmann
In general, there are two differant methods, to reduce to the required information: “Create“ and “Capture“. Analytics supports the Capture approach in 3 posiible ways, which are described in this blog.
Dragomir Anachkov
Technical communication (TC) as a professional opportunity is not a new notion in the IT field. Technical writers have been part of the hardware and software development process for decades. Today, we take a closer look at Bulgaria. How did the community start there, and what has been achieved so far by its members?
