Category Archives: 1. Contextanalysis

Step 1: How to Create Intelligent Information

Information products in 7 steps
Step 1: Contextanalysis

Step 2: Planning | Step 3: Concept development | Step 4: Content creation | Step 5: Media production
Step 6: Information delivery | Step 7: Observation of the information product


Intelligent Information is an information product. Before creating an information product, it is necessary to analyze the requirements which it must meet. Context analysis determines the underlying conditions and the requirements that are placed on an information product by its context.
Context analysis is a preparatory process phase. One distinctive feature is the fact that not only internal sources but mainly sources outside the company are evaluated. In doing so, overarching aspects such as legal and normative requirements, markets or target groups are investigated. Context analysis does not have to be performed for every documentation product but does need to be performed regularly at scheduled intervals or when modifications have been announced. The results of observing the information product are evaluated in the context analysis and their consequences for creating information products are deduced from these results. Context analysis and its results are interpreted specifically to the documentation, depending on the nature of the information product and the underlying conditions.

A context analysis examines
  • Legal requirements
  • Normative requirements
  • Target groups
  • Country-specific requirements
  • Products and technologies
  • Media and information technology
  • Results of observation of the information product

The results of the context analysis are fed into the concept for an information product and also into aspects such as media development, publication and distribution.

Related articles on contextanalysis

Can Documentation be Agile? A Field Report

Marion Knebel

In software development, the keyword agile is at least as popular as DITA in technical writing. This is no surprise. Both agile and DITA focus on modularization and the requirements of the users. In this article, we discuss how agile documentation works in practice, recommend tools that support the agile processes and point out the challenges for technical writers.

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education and information 4.0

Education and Information 4.0

Ray Gallon

If a child grows up with Augmented Reality (AR) all around, what notion will that child have about what is “real”?
In a world where fake news abounds, and is easy to produce, what can we do to know which news sources we can trust?

Information specialists have a potentially important role in developing how society responds to these questions, and how we educate ourselves to live well amongst them …

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chatbots-and-technical-communication-and-user-assistance-a-primer

Artificial Intelligence and Chatbots in Technical Communication – A Primer

Ellis Pratt

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

  1. What are Chatbots?
  2. Making a Chatbot
  3. What Does This Mean for Technical Communicators and for User Assistance?

If you want to download this article free as PDF click here.

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What is Contextualization all About & Why is it so Important in Information 4.0?

Andy McDonald 

Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.

About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …

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vlog-serie-user-assistance

Vlog: Multimedia in User Assistance

Axel Luther

This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this  vlog serie we want to share our experience and and provide some recommendations.

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