How to Create and Deliver Intelligent Information

Can Documentation be Agile? A Field Report

Marion Knebel

In software development, the keyword agile is at least as popular as DITA in technical writing. This is no surprise. Both agile and DITA focus on modularization and the requirements of the users. In this article, we discuss how agile documentation works in practice, recommend tools that support the agile processes and point out the challenges for technical writers.

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education and information 4.0

Education and Information 4.0

Ray Gallon

If a child grows up with Augmented Reality (AR) all around, what notion will that child have about what is “real”?
In a world where fake news abounds, and is easy to produce, what can we do to know which news sources we can trust?

Information specialists have a potentially important role in developing how society responds to these questions, and how we educate ourselves to live well amongst them …

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when-the-real-and-the-digital-are-combined

When the Digital and the Real Are Combined

Hanane Anoua

The best technological realizations are those that stem from a real need and tap into the mood of the consumer and not the opposite. Our focus should not be on the technology itself but on human needs and aspirations. When the digital and the real are combined, credibility is earned and loyalty is returned.

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What is Contextualization all About & Why is it so Important in Information 4.0?

Andy McDonald 

Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.

About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …

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