How to Create and Deliver Intelligent Information
remodeling-documentation

Remodeling Documentation

Anne Gentle

Let’s give your readers the chance to do these quality checks for you as easily as possible. How? By reporting the bug on the page where they found it. Your best bet is to look at any given page on your current docs site. We introduce some techniques and a punch list…

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User Assistance: Resistance Is Futile, You Will Be Assimilated!

Angel Lafchiev 

The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…

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