How to Create and Deliver Intelligent Information
tekom Europe Bulgaria

Technical Communication Rises as a Community: Bulgaria

Dragomir Anachkov

Technical communication (TC) as a professional opportunity is not a new notion in the IT field. Technical writers have been part of the hardware and software development process for decades. Today, we take a closer look at Bulgaria. How did the community start there, and what has been achieved so far by its members?

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six-rules-for-one-time-writing-and-translation

Localization – Look Before You Leap!

Alice Kyurkchiyan-Naidenova

It is the responsibility of technical writers to not only produce exemplary minimalistic pieces of text, but to also foster quality localization. I am now eager to recommend to novice fellow writers my top 6 rules for translation facilitation:

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Can Documentation be Agile? A Field Report

Marion Knebel

In software development, the keyword agile is at least as popular as DITA in technical writing. This is no surprise. Both agile and DITA focus on modularization and the requirements of the users. In this article, we discuss how agile documentation works in practice, recommend tools that support the agile processes and point out the challenges for technical writers.

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Cover — Making Your Content Intelligent_Coverv

Making Your Content Intelligent – Here Is Why and Where to Begin

Interview with Cruce Saunders

Who haven´t heard about bots, AI and intelligent content the last 2 years?

But how big is the benefit when we make our content smarter? And how do we start? Content Engineer and Consultant Cruce Saunders says, that intelligent Content has the ability to deliver more than the investment you put into it.

That is a big chance. Let´s ask him, how we come closer to intelligent content.

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professional-insight-series

‘One Trait All Writers Share Is Curiosity.’

Interview with Yordan Georgiev

In our series, people from different age and professional groups introduce us to their IT jobs. Beginners, students or people with quite long working experience share their motivation and recommendations, confirming prejudices or invalidating them.

Today, we talked with Yordan Georgiev from Bulgaria who works as a Senior Technical Writer at VMware. We are curios to know, what makes him love his job …

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professional-insight-series

“Educate yourself, take it seriously, and be proud of what you do!”

Interview with Ulrika Månsson

Today we have talked with Ulrika Månsson. She is a Language Engineer and CAT Tool Specialist at a Sweden language service provider. Earlier she accomplished a technical writer training and worked as a translator and language teacher…

In our series, people from different age and professional groups introduce us to their IT jobs. Beginners, students or people with quite long working experience share their motivation and recommendations, confirming prejudices or invalidating them.

 

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chatbots-and-technical-communication-and-user-assistance-a-primer

Artificial Intelligence and Chatbots in Technical Communication – A Primer

Ellis Pratt

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

  1. What are Chatbots?
  2. Making a Chatbot
  3. What Does This Mean for Technical Communicators and for User Assistance?

If you want to download this article free as PDF click here.

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