Anne Gentle
Let’s give your readers the chance to do these quality checks for you as easily as possible. How? By reporting the bug on the page where they found it. Your best bet is to look at any given page on your current docs site. We introduce some techniques and a punch list…
Helena Maier
Not long ago, all technical documents were designed in black and white. Color printing was simply too expensive. Until today, color has been seen more as an image issue than a truly necessary tool. However, colors are important in pointing out differences and supporting the identification of components…
Helena Maier
“Why don’t you make videos?!” Who hasn’t heard this question already, for example from users or developers? In such cases, technical writers usually think of utility films. The benefit should be clear…
Axel Luther
This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this vlog serie we want to share our experience and and provide some recommendations.
Johannes Mikkonen
The way people come together, communicate, and create value is changing. Thesis: In the foreseeable future, all of our interactions with strangers will be facilitated by global digital platforms. Are we losing or gaining power as individuals and as societies as everything is becoming a platform?
Angel Lafchiev
The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…
Arle Lommel
So how can the world address the demand for language services with the limited supply of providers and the inadequacy of machine translation for use in cases with high standards for accuracy and fluency? CSA Research finds the answer in a new form of translation, one it terms “augmented translation.”
Personalization, useful search features and good usability are requirements websites should fulfill. Therefore you need intelligent information. How do you change your website for it? We take a look on:
