Ellis Pratt, Autor bei Intelligent Information Blog

How to Create and Deliver Intelligent Information

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Ellis Pratt

Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London. His role here includes teaching an advanced technical writing course. He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC), the professional body for technical communicators in the UK.

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Artificial Intelligence and Chatbots in Technical Communication – A Primer

By Ellis Pratt11 September 2017

Ellis Pratt

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

What are Chatbots?
Making a Chatbot
What Does This Mean for Technical Communicators and for User Assistance?

If you want to download this article free as PDF click here.

Can you Customize your Instructional Content to Suit an Individual’s Personality?

By Ellis Pratt12 June 2017

Ellis Pratt

If you had a better understanding of each individual reader of your content, could you create better User Assistance? Could you personalize it for each user? Let´s take a closer look on these questions…

Artificial Intelligence and Chatbots in Technical Communication – A Primer

Can you Customize your Instructional Content to Suit an Individual’s Personality?

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