For some time now, text, images and video have no longer been the exclusive means of delivering information to the end user. Alexa, for example, is one of the best-known language assistance systems on the market that offers an amazing number of features like audio games and smart home control. Why not then also include the capactiy for distributing technical instruction information in the form of modern digital user assistance? This seems like a fundamental function aimed at an obvious need!
Interview with Cruce Saunders
Who haven´t heard about bots, AI and intelligent content the last 2 years?
But how big is the benefit when we make our content smarter? And how do we start? Content Engineer and Consultant Cruce Saunders says, that intelligent Content has the ability to deliver more than the investment you put into it.
That is a big chance. Let´s ask him, how we come closer to intelligent content.
If a child grows up with Augmented Reality (AR) all around, what notion will that child have about what is “real”?
In a world where fake news abounds, and is easy to produce, what can we do to know which news sources we can trust?
Information specialists have a potentially important role in developing how society responds to these questions, and how we educate ourselves to live well amongst them …
Ever since founder Wim Hooghwinkel started the Information Energy conference, it has been a place for innovation, cross-disciplinary exchange, and unexpected surprises. This year, the conference takes a new turn, while maintaining its tradition of innovation and silo bridging.
Interview with Dr. Stephan Sigg
To answer our questions about the future, such as what is possible or when will we be living in a world of ubiquitous computing, we have to ask those who are sitting and working next to these future technologies, like Dr. Stephan Sigg.
Let´s dive deeper and take the opportunity to talk with him and try to get closer to our questions.
At the Information Energy Day at tcworld in Suttgart, the level of exchanges between attendees and speakers demonstrates that chatbots are indeed the technology that a lot of companies are trying to embrace. It also confirmed that professionals from the techcomm world have a key role to play alongside the technologists putting them together.
It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:
- What are Chatbots?
- Making a Chatbot
- What Does This Mean for Technical Communicators and for User Assistance?
If you want to download this article free as PDF click here.
Using semantic wikis and information models which map relationships between entities in our content, we can amplify the intelligence of our users and our products – the UAreloaded conference showed us how…
Many content-professionals are aware of the benefits of structured content. However, in the greater scheme of things, structured content authoring is only a fraction of all content-authoring being done. But this is today and things are changing. This post defines structured content as boxed, interpretable and connected content. It also describes why and how authoring in a structured way will become main-stream eventually.
Computers help people create film trailers, musical compositions, and even write news articles. We should ask these three questions:
- However, can Artificial Intelligence (AI), as it is called, be truly creative by finding and publishing new content?
- What can we expect from computers when writing texts?
- Will creative computing eventually replace creators?
If you had a better understanding of each individual reader of your content, could you create better User Assistance? Could you personalize it for each user? Let´s take a closer look on these questions…