How to tie a tie? So far, 3.6 million people have found the answer to this question on Youtube. And it’s no surprise; such a concentrated transfer of knowledge through visual and auditory means, combined with a straightforward practical demonstration – a video – conveys information as few other mediums can. Would you like to use videos for user assistance, but lack experience with them? Then Anton Bollen is your guy, and you can find him at UA Reloaded 2019! Let’s ask Anton what we can learn there…
Chatbots are great, aren’t they? You want to use these ingenious helpers as modern user assistance and are afraid that you will have to reinvent the wheel? Don’t worry – at UA Reloaded 2019 Marianne Macgregor will show you how to reuse existing UA content in chatbots and what is important about that. And of course, what else awaits you…
Innovative, informative and interactive: UA Reloaded is an international conference with futuristic flair and strong networking options. User Assistance is the keyword around which exciting topics such as virtual reality, video documentation and service design revolve. What makes this event so special and, above all, different?
For some time now, text, images and video have no longer been the exclusive means of delivering information to the end user. Alexa, for example, is one of the best-known language assistance systems on the market that offers an amazing number of features like audio games and smart home control. Why not then also include the capactiy for distributing technical instruction information in the form of modern digital user assistance? This seems like a fundamental function aimed at an obvious need!
Whether you produce social media clips or explainer videos – you can always enhance your viewer’s experience with greatly designed graphics and professionally mixed audio. Here are some helpful tips to pimp up your social media video clips.
Alper Zafer Güneş
I´m a PhD student at the Istanbul 29 Mayis University and gives us insights into his research titled “Factoring in Culture in Technical Communication”. Güneş gives the guidelines of an exercise he prepared for a 3-hour coursework for undergraduate students.
If the official documentation is an intimidating (dare I say boring) wall of text, they are likely to dismiss it and look elsewhere. While videos have become a bigger piece of the content pie for many technical communication teams, the added complexity of audio production and streaming video hosting can be a limiting factor in their use.
One lightweight option worth adding to your multimedia toolbox is a technology that dates back to the dawn of the Digital Age – the animated GIF.
A lot of the industry has already adopted VR as a design platform for their projects. The purpose often remains the same: to review a project before committing resources to it. Let´s take a look on these 3 clips with Awane Jones:
- HTC Vive – VR Interior Design Experience
- VR & The Future of Car Design
- The Lab at Google Cultural Institute
Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.
About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …
Peter van Bart
We can say that Information 4.0 or smart content is the new era of information. But what does it mean in practice? Why make use of it? What is its value? These questions will be answered in our practice example.