How to Create and Deliver Intelligent Information

CHATBOTS: TECHNICAL REVOLUTION OR OLD HAT?

What do you know about chatbots? Do you know how old the oldest chatbot is? Did you know that it was programmed between 1964 and 1966? And do chatbots speak foreign languages? Check out this exciting, easy-to-read and refreshingly clear overview of the multifunctional assistants of the digital world.

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Can Documentation be Agile? A Field Report

Marion Knebel

In software development, the keyword agile is at least as popular as DITA in technical writing. This is no surprise. Both agile and DITA focus on modularization and the requirements of the users. In this article, we discuss how agile documentation works in practice, recommend tools that support the agile processes and point out the challenges for technical writers.

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Education and Information 4.0

Ray Gallon

If a child grows up with Augmented Reality (AR) all around, what notion will that child have about what is “real”?
In a world where fake news abounds, and is easy to produce, what can we do to know which news sources we can trust?

Information specialists have a potentially important role in developing how society responds to these questions, and how we educate ourselves to live well amongst them …

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