SEE WHAT’S BEHIND – AUGMENTED REALITY AND USER ASSISTANCE
How can AR applications actively support the user? What added value do they offer compared to classic user manuals? What is there to consider?
CHATBOTS: TECHNICAL REVOLUTION OR OLD HAT?
What do you know about chatbots? Do you know how old the oldest chatbot is? Did you know that it was programmed between 1964 and 1966? And do chatbots speak foreign languages? Check out this exciting, easy-to-read and refreshingly clear overview of the multifunctional assistants of the digital world.
Don’t Just Say It – Have Conversations!
Conversational user interfaces (CUIs) such as chatbots or digital assistants change the way we seek and perceive information. What we are looking for is an interaction that most naturally resembles a human conversation.
Not Like the Others #3 – What’s Special About UA Reloaded? Tell Us, Anton Bollen
How to tie a tie? So far, 3.6 million people have found the answer to this question on Youtube. And it’s no surprise; such a concentrated transfer of knowledge through visual and auditory means, combined with a straightforward practical demonstration – a video – conveys information as few other mediums can. Would you like to use videos for user assistance, but lack experience with them? Then Anton Bollen is your guy, and you can find him at UA Reloaded 2019! Let’s ask Anton what we can learn there…
Not Like the Others #2 – What’s Special About UA Reloaded? Tell Us, Marianne Macgregor!
Chatbots are great, aren’t they? You want to use these ingenious helpers as modern user assistance and are afraid that you will have to reinvent the wheel? Don’t worry – at UA Reloaded 2019 Marianne Macgregor will show you how to reuse existing UA content in chatbots and what is important about that. And of course, what else awaits you…
Not Like the Others #1 – What’s Special About UA Reloaded? Tell Us, John Sumpter!
Innovative, informative and interactive: UA Reloaded is an international conference with futuristic flair and strong networking options. User Assistance is the keyword around which exciting topics such as virtual reality, video documentation and service design revolve. What makes this event so special and, above all, different?
Alexa, What’s Going on Now? Digital User Assistance in the 21st Century
For some time now, text, images and video have no longer been the exclusive means of delivering information to the end user. Alexa, for example, is one of the best-known language assistance systems on the market that offers an amazing number of features like audio games and smart home control. Why not then also include the capactiy for distributing technical instruction information in the form of modern digital user assistance? This seems like a fundamental function aimed at an obvious need!
Adobe Creative Cloud: How to Pimp Up Your Social Media Video Clips
Sven Brencher
Whether you produce social media clips or explainer videos – you can always enhance your viewer’s experience with greatly designed graphics and professionally mixed audio. Here are some helpful tips to pimp up your social media video clips.
Artificial Intelligence and Chatbots in Technical Communication – A Primer
Ellis Pratt
It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:
- What are Chatbots?
- Making a Chatbot
- What Does This Mean for Technical Communicators and for User Assistance?
If you want to download this article free as PDF click here.
From UA Reloaded: Amplify the Intelligence of your Users and your Company
Kai Weber
Using semantic wikis and information models which map relationships between entities in our content, we can amplify the intelligence of our users and our products – the UAreloaded conference showed us how…
Can you Customize your Instructional Content to Suit an Individual’s Personality?
Ellis Pratt
If you had a better understanding of each individual reader of your content, could you create better User Assistance? Could you personalize it for each user? Let´s take a closer look on these questions…
Let’s Talk About the Benefits of Utility Films
Helena Maier
“Why don’t you make videos?!” Who hasn’t heard this question already, for example from users or developers? In such cases, technical writers usually think of utility films. The benefit should be clear…
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