How to Create and Deliver Intelligent Information

Not Like the Others #3 – What’s Special About UA Reloaded? Tell Us, Anton Bollen

How to tie a tie? So far, 3.6 million people have found the answer to this question on Youtube. And it’s no surprise; such a concentrated transfer of knowledge through visual and auditory means, combined with a straightforward practical demonstration – a video – conveys information as few other mediums can. Would you like to use videos for user assistance, but lack experience with them? Then Anton Bollen is your guy, and you can find him at UA Reloaded 2019! Let’s ask Anton what we can learn there…

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Artificial Intelligence and Chatbots in Technical Communication – A Primer

Ellis Pratt

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

  1. What are Chatbots?
  2. Making a Chatbot
  3. What Does This Mean for Technical Communicators and for User Assistance?

If you want to download this article free as PDF click here.

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Vlog: Multimedia in User Assistance

Axel Luther

This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this  vlog serie we want to share our experience and and provide some recommendations.

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User Assistance: Resistance Is Futile, You Will Be Assimilated!

Angel Lafchiev 

The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…

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