How to tie a tie? So far, 3.6 million people have found the answer to this question on Youtube. And it’s no surprise; such a concentrated transfer of knowledge through visual and auditory means, combined with a straightforward practical demonstration – a video – conveys information as few other mediums can. Would you like to use videos for user assistance, but lack experience with them? Then Anton Bollen is your guy, and you can find him at UA Reloaded 2019! Let’s ask Anton what we can learn there…
Chatbots are great, aren’t they? You want to use these ingenious helpers as modern user assistance and are afraid that you will have to reinvent the wheel? Don’t worry – at UA Reloaded 2019 Marianne Macgregor will show you how to reuse existing UA content in chatbots and what is important about that. And of course, what else awaits you…
Innovative, informative and interactive: UA Reloaded is an international conference with futuristic flair and strong networking options. User Assistance is the keyword around which exciting topics such as virtual reality, video documentation and service design revolve. What makes this event so special and, above all, different?
For some time now, text, images and video have no longer been the exclusive means of delivering information to the end user. Alexa, for example, is one of the best-known language assistance systems on the market that offers an amazing number of features like audio games and smart home control. Why not then also include the capactiy for distributing technical instruction information in the form of modern digital user assistance? This seems like a fundamental function aimed at an obvious need!
Whether you produce social media clips or explainer videos – you can always enhance your viewer’s experience with greatly designed graphics and professionally mixed audio. Here are some helpful tips to pimp up your social media video clips.
It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:
- What are Chatbots?
- Making a Chatbot
- What Does This Mean for Technical Communicators and for User Assistance?
If you want to download this article free as PDF click here.
Using semantic wikis and information models which map relationships between entities in our content, we can amplify the intelligence of our users and our products – the UAreloaded conference showed us how…
If you had a better understanding of each individual reader of your content, could you create better User Assistance? Could you personalize it for each user? Let´s take a closer look on these questions…
This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this vlog serie we want to share our experience and and provide some recommendations.
The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…