Can information be intelligent at all? What exactly is artificial intelligence? Are we already using AI today? Should we be afraid of it? What about ethics? Do we still have a role to play? Andy McDonald gets to the bottom of these and other burning questions.
Why Your Role of Technical Writer is Becoming Increasingly Important – Global Trends & Developments in Germany
Nobody would have expected this development if technical writers had been asked 10 years ago: The job description has undergone far-reaching changes and has grown in importance across all industry sectors. Find out what current trends look like and why you are becoming more and more important as a technical writer.
For some time now, text, images and video have no longer been the exclusive means of delivering information to the end user. Alexa, for example, is one of the best-known language assistance systems on the market that offers an amazing number of features like audio games and smart home control. Why not then also include the capactiy for distributing technical instruction information in the form of modern digital user assistance? This seems like a fundamental function aimed at an obvious need!
In software development, the keyword agile is at least as popular as DITA in technical writing. This is no surprise. Both agile and DITA focus on modularization and the requirements of the users. In this article, we discuss how agile documentation works in practice, recommend tools that support the agile processes and point out the challenges for technical writers.
Alper Zafer Güneş
I´m a PhD student at the Istanbul 29 Mayis University and gives us insights into his research titled “Factoring in Culture in Technical Communication”. Güneş gives the guidelines of an exercise he prepared for a 3-hour coursework for undergraduate students.
If a child grows up with Augmented Reality (AR) all around, what notion will that child have about what is “real”?
In a world where fake news abounds, and is easy to produce, what can we do to know which news sources we can trust?
Information specialists have a potentially important role in developing how society responds to these questions, and how we educate ourselves to live well amongst them …
At the Information Energy Day at tcworld in Suttgart, the level of exchanges between attendees and speakers demonstrates that chatbots are indeed the technology that a lot of companies are trying to embrace. It also confirmed that professionals from the techcomm world have a key role to play alongside the technologists putting them together.
It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:
- What are Chatbots?
- Making a Chatbot
- What Does This Mean for Technical Communicators and for User Assistance?
If you want to download this article free as PDF click here.
Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.
About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …
In this article we define ‘Core Competencies’ and explain them in an infographic. Also we answer the question: How do we develop Core Competencies?
If you had a better understanding of each individual reader of your content, could you create better User Assistance? Could you personalize it for each user? Let´s take a closer look on these questions…