How to Create and Deliver Intelligent Information

Making Your Content Intelligent – Here Is Why and Where to Begin

Interview with Cruce Saunders

Who haven´t heard about bots, AI and intelligent content the last 2 years?

But how big is the benefit when we make our content smarter? And how do we start? Content Engineer and Consultant Cruce Saunders says, that intelligent Content has the ability to deliver more than the investment you put into it.

That is a big chance. Let´s ask him, how we come closer to intelligent content.

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Information Energy 2018: A New Leap Forward

Ray Gallon

Ever since founder Wim Hooghwinkel started the Information Energy conference, it has been a place for innovation, cross-disciplinary exchange, and unexpected surprises. This year, the conference takes a new turn, while maintaining its tradition of innovation and silo bridging.

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Artificial Intelligence and Chatbots in Technical Communication – A Primer

Ellis Pratt

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

  1. What are Chatbots?
  2. Making a Chatbot
  3. What Does This Mean for Technical Communicators and for User Assistance?

If you want to download this article free as PDF click here.

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What is Contextualization all About & Why is it so Important in Information 4.0?

Andy McDonald 

Contextual help is a term that has been around for a long time, but until now it means little more than being able to deliver a block of information based on position to everyone, regardless of the task each is doing. While this is a laudable approach, it is far from the notion of contextualisation we would like to see emerge around Information 4.0.

About the meaning of contextualization in Information 4.0, content prediction and mapping knowledge & experience …

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Can Computer Create Content?

Reinoud Kaasschieter

Computers help people create film trailers, musical compositions, and even write news articles. We should ask these three questions:

  • However, can Artificial Intelligence (AI), as it is called, be truly creative by finding and publishing new content?
  • What can we expect from computers when writing texts?
  • Will creative computing eventually replace creators?

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User Assistance: Resistance Is Futile, You Will Be Assimilated!

Angel Lafchiev 

The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…

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