SEE WHAT’S BEHIND – AUGMENTED REALITY AND USER ASSISTANCE
How can AR applications actively support the user? What added value do they offer compared to classic user manuals? What is there to consider?
A digital quest for conversation
The exchange of information is the heart of a successful conversation. How about a small example of the practice? Let’s talk about what users really need and how we can give it to them!
CHATBOTS: TECHNICAL REVOLUTION OR OLD HAT?
What do you know about chatbots? Do you know how old the oldest chatbot is? Did you know that it was programmed between 1964 and 1966? And do chatbots speak foreign languages? Check out this exciting, easy-to-read and refreshingly clear overview of the multifunctional assistants of the digital world.
Not Like the Others #3 – What’s Special About UA Reloaded? Tell Us, Anton Bollen
How to tie a tie? So far, 3.6 million people have found the answer to this question on Youtube. And it’s no surprise; such a concentrated transfer of knowledge through visual and auditory means, combined with a straightforward practical demonstration – a video – conveys information as few other mediums can. Would you like to use videos for user assistance, but lack experience with them? Then Anton Bollen is your guy, and you can find him at UA Reloaded 2019! Let’s ask Anton what we can learn there…
Not Like the Others #2 – What’s Special About UA Reloaded? Tell Us, Marianne Macgregor!
Chatbots are great, aren’t they? You want to use these ingenious helpers as modern user assistance and are afraid that you will have to reinvent the wheel? Don’t worry – at UA Reloaded 2019 Marianne Macgregor will show you how to reuse existing UA content in chatbots and what is important about that. And of course, what else awaits you…
Not Like the Others #1 – What’s Special About UA Reloaded? Tell Us, John Sumpter!
Innovative, informative and interactive: UA Reloaded is an international conference with futuristic flair and strong networking options. User Assistance is the keyword around which exciting topics such as virtual reality, video documentation and service design revolve. What makes this event so special and, above all, different?
Alexa, What’s Going on Now? Digital User Assistance in the 21st Century
For some time now, text, images and video have no longer been the exclusive means of delivering information to the end user. Alexa, for example, is one of the best-known language assistance systems on the market that offers an amazing number of features like audio games and smart home control. Why not then also include the capactiy for distributing technical instruction information in the form of modern digital user assistance? This seems like a fundamental function aimed at an obvious need!
Adobe Creative Cloud: How to Pimp Up Your Social Media Video Clips
Sven Brencher
Whether you produce social media clips or explainer videos – you can always enhance your viewer’s experience with greatly designed graphics and professionally mixed audio. Here are some helpful tips to pimp up your social media video clips.
Localization – Look Before You Leap!
Alice Kyurkchiyan-Naidenova
It is the responsibility of technical writers to not only produce exemplary minimalistic pieces of text, but to also foster quality localization. I am now eager to recommend to novice fellow writers my top 6 rules for translation facilitation:
Getting Practical – How Information 4.0 Provides Value to the Whole Organization
Peter van Bart
We can say that Information 4.0 or smart content is the new era of information. But what does it mean in practice? Why make use of it? What is its value? These questions will be answered in our practice example.
Show Your Colors in Documentation
Helena Maier
Not long ago, all technical documents were designed in black and white. Color printing was simply too expensive. Until today, color has been seen more as an image issue than a truly necessary tool. However, colors are important in pointing out differences and supporting the identification of components…
Vlog: Multimedia in User Assistance
Axel Luther
This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this vlog serie we want to share our experience and and provide some recommendations.