How to Create and Deliver Intelligent Information

Not Like the Others #3 – What’s Special About UA Reloaded? Tell Us, Anton Bollen

How to tie a tie? So far, 3.6 million people have found the answer to this question on Youtube. And it’s no surprise; such a concentrated transfer of knowledge through visual and auditory means, combined with a straightforward practical demonstration – a video – conveys information as few other mediums can. Would you like to use videos for user assistance, but lack experience with them? Then Anton Bollen is your guy, and you can find him at UA Reloaded 2019! Let’s ask Anton what we can learn there…

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Localization – Look Before You Leap!

Alice Kyurkchiyan-Naidenova

It is the responsibility of technical writers to not only produce exemplary minimalistic pieces of text, but to also foster quality localization. I am now eager to recommend to novice fellow writers my top 6 rules for translation facilitation:

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Show Your Colors in Documentation

Helena Maier

Not long ago, all technical documents were designed in black and white. Color printing was simply too expensive. Until today, color has been seen more as an image issue than a truly necessary tool. However, colors are important in pointing out differences and supporting the identification of components…

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Vlog: Multimedia in User Assistance

Axel Luther

This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this  vlog serie we want to share our experience and and provide some recommendations.

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