How to Create and Deliver Intelligent Information

Artificial Intelligence and Chatbots in Technical Communication – A Primer

Ellis Pratt

It seems likely that artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance? In this article Ellis Pratt gives an insight into:

  1. What are Chatbots?
  2. Making a Chatbot
  3. What Does This Mean for Technical Communicators and for User Assistance?

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Can Computer Create Content?

Reinoud Kaasschieter

Computers help people create film trailers, musical compositions, and even write news articles. We should ask these three questions:

  • However, can Artificial Intelligence (AI), as it is called, be truly creative by finding and publishing new content?
  • What can we expect from computers when writing texts?
  • Will creative computing eventually replace creators?

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