How to Create and Deliver Intelligent Information
Latest posts by testautor (see all)

    Remodeling Documentation

    Anne Gentle

    Let’s give your readers the chance to do these quality checks for you as easily as possible. How? By reporting the bug on the page where they found it. Your best bet is to look at any given page on your current docs site. We introduce some techniques and a punch list…

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    Show Your Colors in Documentation

    Helena Maier

    Not long ago, all technical documents were designed in black and white. Color printing was simply too expensive. Until today, color has been seen more as an image issue than a truly necessary tool. However, colors are important in pointing out differences and supporting the identification of components…

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    Vlog: Multimedia in User Assistance

    Axel Luther

    This Video-Blog (vlog) is the first in a series of vlogs on the topic Multimedia Production in User Assistance. At SAP, UA teams are producing more and more multimedia content and with this  vlog serie we want to share our experience and and provide some recommendations.

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    Do the Rules of Platform Control our Lives?

    Johannes Mikkonen

    The way people come together, communicate, and create value is changing. Thesis: In the foreseeable future, all of our interactions with strangers will be facilitated by global digital platforms. Are we losing or gaining power as individuals and as societies as everything is becoming a platform?

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    User Assistance: Resistance Is Futile, You Will Be Assimilated!

    Angel Lafchiev 

    The things we were doing in past years (and continue to do!) were quite an evolution for the classic world of technical communication – adding more and more embedded information into the product, tightly involving user feedback to enhance UA, producing videos that users appreciate to consume information quickly. A few suggestions to think about…

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